Get in Touch
Have questions about coinvela, cryptocurrency platforms, or our data? We're here to help.
Contact Us
For all inquiries, whether you need support, want to discuss a partnership, or have a press request, please reach out to us at our central desk.
To help us route your query faster, please include "Support," "Partnership," or "Listing Request" in your subject line.
Frequently Asked Questions
Is coinvela a crypto exchange?
No, coinvela is a comprehensive comparison platform. We help you compare real-time prices, fees, and features across multiple cryptocurrency exchanges, decentralized platforms (DEXs), and on-ramps. We do not execute trades or custody funds; all transactions happen directly with the provider you choose.
Do you charge for your service?
coinvela is completely free to use. We are supported by affiliate commissions from some of the partners listed on our site. This allows us to keep our data free for everyone and never affects the price you pay or our editorial neutrality.
Why isn't a specific coin or token listed?
We currently track the top cryptocurrency assets by market cap and volume to ensure the highest data quality. We are progressively expanding our database to include more established coins and emerging tokens every week. If you would like to see a specific asset added, please let us know!
How do I report an issue with a platform?
Since we do not handle user funds, you must contact the platform (exchange or wallet) directly for transaction issues. However, we take data accuracy seriously. If you find a broken link or misleading fee information on coinvela, please report it to hello@coinvela.com so we can update our records.
Can I suggest a new platform or exchange?
Yes! We are always looking to expand our coverage of safe and reputable providers. Send your suggestions to hello@coinvela.com with details about the platform and why it would be valuable to our community.
How often are prices updated?
We stream price data from our partners as frequently as possible. However, crypto markets are extremely volatile. The rate you see on coinvela is an estimate. Always verify the final price and network fees on the provider's checkout page before confirming your transaction.